Account Executive (North America)

Job description

Working @Surfly

Surfly is based in Amsterdam and the global market leader for co-browsing technology, powering in-person online experiences for more than 100,000 users and over 2 million sessions per year. Leading organizations use Surfly to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences, resulting in greater customer satisfaction that exceed expectations. Following an easy setup, organizations can humanize existing interactions across all channels, systems and departments.


This is a very exciting time to be joining a rapidly growing company. We've experienced strong growth and success in international markets and recently closed a round of financing to fund the next chapter of growth ūüöÄ


Who we are looking for:


We are searching for high-energy Account Executives who is a self-starter, can recognize real opportunities and turn leads into long-lasting partnerships. With their extensive product knowledge and understanding of industry trends (especially insurance and financial services), you will communicate directly with clients and prospects, understand their individual need ad propose solutions. You will be based in our HQ in Amsterdam but focus on the US market and be responsible for developing and executing a sales strategy to expand our presence in the region. The ideal candidate will be organized, passionate about client relations, and focused on enhancing the buyer experience and comfortable with outbound sales. You will ideally have some partner management knowledge in order to grow our in region partners. You have a good knowledge of contact center technology, chat, video chat and related web technologies.


Responsibilities:  

  • Develop and execute a sales strategy for the US
  • Relentless at building your own, well-qualified pipeline
  • Qualify and prioritise new and existing opportunities to achieve quota
  • Strong social selling on Linkedin and also happy to be their own micro-marketer
  • Focus on new business in insurance and financial services
  • Navigate enterprise accounts to gain entry to higher levels and strategic decision-makers
  • This role will have an element of up-selling within existing accounts
  • Leverage your understanding of Surfly to identify how our solution can solve customer‚Äôs business problems
  • Negotiate on value and understand how to create compelling business cases
  • Maintain operational excellence on a weekly basis by accurate forecasting¬†

Surfly Perks:

  • A shiny new MacBook Pro
  • Work with an exceptionally bright, talented and fun bunch of colleagues
  • Swanky new office in the centre of Amsterdam - fussball table and free lunches included
  • Employee Stock Option Plan: we are all owners and shareholders of our company - Surfly's success is in our hands!
  • Rest up with 25 holidays per year and approx. 7 national holidays per year
  • The occasional company-wide gathering and team outings

Requirements

  • 5+ years of experience in Enterprise SaaS Sales
  • Solid understanding of customer experience and contact center technologies (i.e. NICE inContact)
  • Geographic experience with US and Canada
  • Specific vertical experience in insurance and financial services
  • Fast growth, startup experience strongly preferred
  • Knowledge of the global tech landscape, solutions, go-to-markets and contact center¬†
  • You are a highly motivated, driven and self-starting individual who loves to work in a diverse and international team
  • Language skills (Spanish is a plus!)