Customer Success Manager / Tech. Sales Engineer

Job description

Your goal is to make our clients successful, understand their needs and convert that into something where our solution fits right in.  You focus on client success, usage growth and KPI's that might differ depending on the client and or type of client. Your input will help us better understand where we fit in which can be used to change the general strategy of the company. 

 

You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who your champion is.

 

Responsibilities:

 

  • Functioning as the de-facto link between client and internal team regarding the project

  • Cultivating strong relationships with current clients

  • Participating in business development activities including writing proposals, developing scopes and estimates

  • Defining and documenting best practices and contributing to company-wide knowledge sharing efforts

  • Working with account and functional leads to develop scopes of work and pricing based on business and functional requirements

  • Communicating project status to teams and clients on a regular basis

  • Ensuring proper change management documentation is executed

  • Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches

  • Answering RFPs for outside vendors 

  • Post sales - you'll follow up with clients to make sure that they are successful with the solution.

 

Benefits:

 

  • 25 holidays and approx. 7 national holidays per year
  • ability to participate in a stock-option plan
  • Paid holiday leave
  • Tax benefits for foreign employees
  • 90% of salary when ill (Dutch rules apply)
  • Nice office located in the centre of Amsterdam
  • Reimbursement of costs for conferences etc.
  • Work permits for non European Union citizens based on our status as “kenniswerkgever”

 

Requirements

  • Strong technical background
  • Affinity with web technologies (HTML, Blogs, Javascript)
  • At least 2 years of experience in a similar role
  • Excellent prioritisation and analytical skills
  • Take responsibility for the image of the company
  • Ability to maintain a friendly and professional demeanour when interacting with customers
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support
  • A proven track record of transforming problems into solutions
  • Excellent verbal and written communication in English