Your goal is to make our clients successful, understand their needs and convert that into something where our solution fits right in. You focus on client success, usage growth and KPI's that might differ depending on the client and or type of client. Your input will help us better understand where we fit in which can be used to change the general strategy of the company.
You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who your champion is.
Functioning as the de-facto link between client and internal team regarding the project
Cultivating strong relationships with current clients
Participating in business development activities including writing proposals, developing scopes and estimates
Defining and documenting best practices and contributing to company-wide knowledge sharing efforts
Working with account and functional leads to develop scopes of work and pricing based on business and functional requirements
Communicating project status to teams and clients on a regular basis
Ensuring proper change management documentation is executed
Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches
Answering RFPs for outside vendors