Surfly is an Amsterdam-based start-up and the world’s leading provider of universal co-browsing. We enable leading organizations to understand and solve customer problems in a fast and intuitive way. More than 100K users with over 1 million sessions use Surfly’s award-winning technology to improve the customer journey, increase the lifetime value of a customer and improve NPS and customer satisfaction scores.
This is a very exciting time to be joining a rapidly growing company. We've experienced strong growth and success in international markets and recently closed a round of financing to fund the next chapter of growth 🚀
Who we are looking for:
Your goal is to make our clients successful, understand their needs and convert that into something where our solution fits right in. Our ideal Solutions Engineer will actively drives the Discovery and Solution evaluation stage of the sales process, working in conjunction with the Sales team as the key technical advisor and product ambassador for our products. As a Solutions Engineer you are the primary technical resource for the sales force and a trusted advisor to prospects and customers. You must be able to articulate technology and product positioning to both business and technical users and maintain strong relationships through all stages of the sales process, delivery and life cycle. You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who your champion is. You focus on client success, usage growth and KPI's that might differ depending on the client and or type of client. Your input will help us better understand where we fit in which can be used to change the general strategy of the company.
Functioning as the de-facto link between client and internal team regarding the project
Your excellent grasp of Web Technologies will assist in creating strong POCs and Demo's to prospective customers
Helping to answer RFPs and help our Partners with Pre-Sales technical assistance
Cultivating strong relationships with current clients and
Participating in business development activities including writing proposals, developing scopes, SOWs and estimates
Defining and documenting best practices and contributing to company-wide knowledge sharing efforts
Communicating project status to teams and clients on a regular basis
Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches