Solutions Engineer

Job description

Your goal is to make our clients successful, understand their needs and convert that into something where our solution fits right in. Our ideal Solutions Engineer will actively drives the Discovery and Solution evaluation stage of the sales process, working in conjunction with the Sales team as the key technical advisor and product ambassador for our products. As a Solutions Engineer you are the primary technical resource for the sales force and a trusted advisor to prospects and customers. You must be able to articulate technology and product positioning to both business and technical users and maintain strong relationships through all stages of the sales process, delivery and life cycle. You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who your champion is. You focus on client success, usage growth and KPI's that might differ depending on the client and or type of client. Your input will help us better understand where we fit in which can be used to change the general strategy of the company. 

 

Responsibilities:

 

  • Functioning as the de-facto link between client and internal team regarding the project

  • Cultivating strong relationships with current clients

  • Participating in business development activities including writing proposals, developing scopes and estimates

  • Defining and documenting best practices and contributing to company-wide knowledge sharing efforts

  • Working with account and functional leads to develop scopes of work and pricing based on business and functional requirements

  • Communicating project status to teams and clients on a regular basis

  • Ensuring proper change management documentation is executed

  • Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches

  • Answering RFPs for outside vendors 

  • Post sales - you'll follow up with clients to make sure that they are successful with the solution.

 

Benefits:

 

  • 25 holidays and approx. 7 national holidays per year
  • ability to participate in a stock-option plan
  • Paid holiday leave
  • Tax benefits for foreign employees
  • 90% of salary when ill (Dutch rules apply)
  • Nice office located in the centre of Amsterdam
  • Reimbursement of costs for conferences etc.
  • Work permits for non European Union citizens based on our status as “kenniswerkgever”

 

Requirements

  • Strong technical background with customer facing skills
  • You are self-motivated with a knowledge of web technologies and a professional understanding of software Cloud Services
  • Ideally, you will possess Call/ Contact Center experience with associated technologies (ie. Cisco, Enghouse, Avaya, Genesys)
  • You are comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding Client base
  • You must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
  • Ability to maintain a friendly and professional demeanour when interacting with customers
  • At least 3 years of experience in a similar role
  • Excellent prioritisation and analytical skills
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support
  • A proven track record of transforming problems into solutions
  • Excellent verbal and written communication in English