Solutions Engineer

Job description

You will be joining a rapidly growing company at a very exciting time.


Your goal is to make our clients successful, understand their needs and convert that into something where our solution fits right in. Our ideal Solutions Engineer will actively drives the Discovery and Solution evaluation stage of the sales process, working in conjunction with the Sales team as the key technical advisor and product ambassador for our products. As a Solutions Engineer you are the primary technical resource for the sales force and a trusted advisor to prospects and customers. You must be able to articulate technology and product positioning to both business and technical users and maintain strong relationships through all stages of the sales process, delivery and life cycle. You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who your champion is. You focus on client success, usage growth and KPI's that might differ depending on the client and or type of client. Your input will help us better understand where we fit in which can be used to change the general strategy of the company. 

 

Responsibilities:

 

  • Functioning as the de-facto link between client and internal team regarding the project

  • Your excellent grasp of Web Technologies will assist in creating strong POCs and Demo's to prospective customers

  • Helping to answer RFPs and help our Partners with Pre-Sales technical assistance

  • Cultivating strong relationships with current clients and

  • Participating in business development activities including writing proposals, developing scopes, SOWs and estimates

  • Defining and documenting best practices and contributing to company-wide knowledge sharing efforts

  • Communicating project status to teams and clients on a regular basis

  • Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches

  • Post sales - you'll follow up with clients to make sure that they are successful with the solution.

 

Benefits:

 

  • 25 holidays and approx. 7 national holidays per year
  • ability to participate in a stock-option plan
  • Paid holiday leave
  • Tax benefits for foreign employees
  • 90% of salary when ill (Dutch rules apply)
  • Nice office located in the centre of Amsterdam
  • Reimbursement of costs for conferences etc.
  • Work permits for non European Union citizens based on our status as “kenniswerkgever”

 

Requirements

  • Strong technical background with customer facing skills
  • You have a strong knowledge of web technologies and an understanding of software Cloud Services
  • You have a strong understanding of digital channels and ideally, you possess experience with Web Chat, Videochat, Co-browse, Chatbot implementations (not necessary but would help!)
  • Call/ Contact Center technology knowledge is a plus (ie. Cisco, Enghouse, Avaya, Genesys, NICE InContact)
  • You are comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding Client base
  • You must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
  • Ability to maintain a friendly and professional demeanour when interacting with customers
  • At least 3 years of experience in a similar role
  • Excellent prioritisation and analytical skills
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support
  • A proven track record of transforming problems into solutions
  • Excellent verbal and written communication in English