Solutions Engineer US (Boston)

Job description

Working @Surfly

Surfly is a high-growth and award-winning Amsterdam-based start-up building interaction middleware that can share, secure and transform web experiences. We help our clients thrive in the era of digital transformation and remote product / service distribution, especially in highly regulated industries.


Our flagship product, co-browsing, enables leading organisations to enhance their customers’ journey in a fast and intuitive way. With features like video chat, secure document signing, PDF document completion, and file sharing, our powerful technology and API first approach enables our customers to innovate faster and create collaborative online experiences where both parties can take control and feel like they are sitting side-by-side.


Who we are looking for:

Surfly is looking for a kick-ass Solutions Engineer (Pre-Sales) who is passionate about solving our customers problems. This role will partner with the sales team and channel partners to understand the needs of Surfly's customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations and implement/support enterprise Proof of Concepts and Rollouts. Your goal as our SE is to make our clients successful by understanding their needs and converting those into something where our solution fits right in. You will be the key technical advisor, product ambassador and a trusted advisor to prospects and customers. You must be able to articulate technology and product positioning to both business and technical users and maintain strong relationships through all stages of the sales process, delivery and life cycle. You are an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who our champions are. You are in the zone when speaking with a technical audience and have a strong knowledge of CPaaS, chat, video chat and related web technologies.

 

Responsibilities:

 

  • Functioning as the de-facto link between client and internal teams regarding the project

  • Your excellent grasp of Web Technologies will assist in creating strong POCs and Demo's to prospective customers

  • Helping to answer RFPs and navigate compliance and security questions

  • Cultivating strong relationships with current clients, partners and prospects

  • Participating in business development activities including writing proposals, developing scopes, SOWs and estimates

  • Defining and documenting best practices and contributing to company-wide knowledge sharing efforts

  • Communicating project status to teams and clients on a regular basis

  • Contributing to the creative process by assessing feasibility of proposed solutions and recommending approaches

  • Post sales - you'll follow up with clients to make sure that they are successful with the solution
  • Helping us to reach our sales targets


Surfly Perks:

  • A shiny new MacBook Pro
  • Work with an exceptionally bright, talented and fun bunch of colleagues
  • Employee Stock Option Plan: we are all owners and shareholders of our company - Surfly's success is in our hands!
  • Rest up with 25 holidays per year
  • The occasional company-wide gathering and team outings

Requirements

  • Strong technical background with customer facing skills
  • You have a strong knowledge of web technologies and an understanding of software Cloud Services
  • You have a strong understanding of digital channels and ideally, you possess experience with Chat, Videochat, Co-browse, Chatbot implementations (not necessary but would help!)
  • Call/ Contact Center technology knowledge is a plus (ie. NICE InContact, Vonage, AWS, Cisco)
  • You are comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding Client base
  • You must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
  • Ability to maintain a friendly and professional demeanour when interacting with customers
  • At least 5 years of experience in a similar role
  • Excellent prioritisation and analytical skills
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support
  • Experience with Javascript and AWS
  • A proven track record of transforming problems into solutions
  • Excellent verbal and written communication in English