Surfly is a high-growth and award-winning Amsterdam-based start-up building interaction middleware that can share, secure and transform web experiences. We help our clients thrive in the era of digital transformation and remote product / service distribution, especially in highly regulated industries.
Our flagship product, co-browsing, enables leading organisations to enhance their customers’ journey in a fast and intuitive way. With features like video chat, secure document signing, PDF document completion, and file sharing, our powerful technology and API first approach enables our customers to innovate faster and create collaborative online experiences where both parties can take control and feel like they are sitting side-by-side.
Who we are looking for:
Surfly is looking for a kick-ass Technical Support Engineer who is passionate about solving our customers problems. Your goal is to make our clients successful by understanding their technical needs and challenges and converting those into solutions that will help make them successful. You will be the key technical support, product ambassador and a trusted advisor to prospects and customers. You must be able to articulate technology and product positioning to both business and technical users and maintain strong relationships through all stages of the sales process, delivery and life cycle. You are solution orientated, pro-active and an outgoing person, not scared to pick up the phone and just call clients. You are able to navigate within companies, mingle with the folks and understand who our champions are. You are in the zone when speaking with a technical audience and have a strong knowledge of CPaaS, chat, video chat and related web technologies.
Helping to answer RFPs and navigate compliance and security questions
Cultivating strong relationships with current clients, partners and prospects
Defining and documenting best practices and contributing to company-wide knowledge sharing efforts
Contributing to implementation projects by assessing technical feasibility of proposed solutions and recommending approaches